Success Story
CitizenM
“Pleasant and reliable collaboration where an entire team was up and running within a very short period of time”
“Pleasant and reliable collaboration where an entire team was up and running within a very short period of time”
CitizenM is a global hotel chain located in vibrant cities around the world.
CitizenM heeft het traditionele hotel perspectief disrupt om moderne reizigers te geven wat ze willen: betaalbare luxe. Een nieuw type hotel, ontworpen rondom een ander soort reiziger - iemand die een luxueuze hotelervaring waardeert op centrale locaties in de stad, maar tegen een betaalbare prijs. Een hybride hotel dat niet alleen een plek is om te slapen, maar ook om te werken, te ontspannen en te spelen.
Due to a reduction in capacity, there was an immediate need to support the service team in handling Customer Service, Back Office, and administrative tasks. Since hospitality and friendliness are highly valued at CitizenM, it is essential that these aspects are consistently upheld and that guests are assisted in a friendly and efficient manner with their inquiries.
Within two weeks, a dedicated team was established to operate 24/7, relieving various departments at CitizenM. This support covered everything from first-line questions from hotel guests to B2B service providers and handling financial inquiries.
The productivity rate ultimately reached over 150% of expectations. Through this, CloudTeams contributed to an efficient operation with a focus on quality and cost.
Pleasant and reliable collaboration where an entire team is up and running within a very short period of time, offers flexible support and is open to continuous improvement.
Chief product officer
Experience the positive impact of CloudTeams. Outsourcing essential support and back office doesn't have to be complicated
After 3 months, an evaluation will follow and together we will determine whether the goals have been achieved and what is needed for the future.
From 2 dedicated agents
During the first 3 months
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