In tomorrow's customer experience, humans and AI work hand in hand - technology handles routine tasks, while people focus on delivering empathy and creativity. Together, they create an unmatched customer experience.
At CloudTeams, we understand the transformative power of AI-driven customer service tools. These innovative technologies have the potential to fundamentally change the industry by automating processes, optimizing workflows, and supporting team members. The result is significant time savings and cost reduction.
CloudTeams is ready to guide you in selecting, implementing, and optimizing the most suitable AI tools for your organization. Our goal is to enhance your customer experiences, increase employee productivity, and simultaneously reduce your operational costs. We invite you to explore and harness the possibilities of AI for your customer service together with us.
Tools that enhance your CX and boost team efficiency. CloudTeams helps select, implement, and optimize the following solutions.
CloudTeams offers an advanced AI voice tool that helps companies efficiently handle a large portion of first-line inquiries. At a time when phone accessibility is becoming increasingly challenging, our solution is crucial. Research shows that 43% of consumers prefer phone as their channel of choice, and we ensure your business can meet this demand.
Seamless integration: Our AI voice tool integrates effortlessly with your systems, allowing your customer service to scale flexibly without compromising quality.
Omnichannel supportProvide 24/7 support in multiple languages, ensuring your customers always get help.
Human touch: Combine AI with human agents for efficient and personal service.
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CloudTeams offers expertise in AI chatbots that help companies efficiently handle first-line inquiries. With the right chatbot, you can meet your customers' preferences and serve them quickly and effectively.
CloudTeams guides you through selecting, implementing, and optimizing chatbots. With experience across various contexts and platforms, we ensure your customer service performs at its best.
24/7 availability: AI chatbots ensure your customers can get help at any time of day, without waiting times.
Cost efficiency: By automating routine tasks, chatbots can lower operational costs and reduce the burden on your team.
Scalability: Chatbots can easily scale up to meet growing demand without additional staffing costs.
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With our AI-powered support teams, we can scale quickly while guaranteeing quality output from our teams.
Our AI solution works as an all-knowing coach for both CloudTeams and your own people. This saves time on numerous time-consuming but essential tasks.
Shows relevant knowledge articles
Suggests response templates
Summarizes conversations
Categorizes inquiries
Gathering new knowledge, providing insights to improve your knowledge base.
Power by Jochem AI
CloudTeams uses your existing systems and processes as a starting point.
Experience with all major ticketing systems and AI models
Reporting within your own tools
Alternative setup options available
Proactive AI tool training for optimal performance
“CloudTeams offers us flexible support and is open to continuous improvement”
Project Manager Delivery & Process Optimization
